Returns

Request a return (RMA) in a few simple steps: we will reply by e-mail with the instructions.

Order Information

Let us know which order you want to return.

Order ID

Order Date

We will use this information to contact you about your return.

First Name

Last Name

E-Mail

Telephone

Tell us which product you want to return.

Product Name

Product Code

Quantity

Let us know the reason for the return and add any details.

Reason for Return

Arrived Damaged (DOA)

Defective. Please provide details

Other. Please provide details

Wrong Product Received

Product is opened

Yes

Faulty or other details

Back

I have read and agree to the

Need help?

Our team is here to help you with your return request.

Monday to Friday 7:00 am to 6:00 pm
Saturday 7:30 am to 12:00 pm
Sunday closed

Before you return

Fill in this form completely: we will reply by e-mail within 3 working days with the instructions.
Wait for the return to be approved before sending the goods.
Use the original packaging, protected by an outer box: products damaged by poor packaging are not refunded.
Log in to your account to follow the status of your return.
Read Shipping mode and returns for full details.

A simpler, more sustainable process

We want returns to be simple and sustainable. Help us by using the original packaging and returning products in good condition.